21+ | Safe and Responsible Betting

xb99 Responsible Gaming —
Keep the fun, keep the control

xb99 believes that entertainment is best when enjoyed in a controlled and responsible way. Our responsible gaming tools and guidelines keep your play safe.

For ages 21+

Why is Responsible Gaming Important?

Online betting and casino gaming can be an enjoyable form of entertainment — if approached with the right mindset and within set limits. At xb99, we believe the safety and well-being of every player is our first priority. That is why we have built a strong responsible gaming framework to help you enjoy gaming in an informed and controlled way.

Betting should never be seen as a solution to financial problems or as a source of income. It is an entertainment activity that must be enjoyed within your own means. Following the responsible gaming policy on the xb99 platform is mandatory for all players.

Our responsible gaming tools — such as deposit limits, time-out, and self-exclusion — help you stay in full control of your play at any time. Our 24/7 Bengali live chat support team is always ready to assist you.

xb99 provides services only to persons aged 21 and above. Minors are strictly prohibited from opening an account, playing, or participating in any way.

Our Protection Tools

xb99 offers players several effective tools and features to keep you informed and safe.

Set a Deposit Limit

You can set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and increasing it requires a waiting period, which protects you from impulsive decisions. The minimum deposit limit is ৳500.

Time-Out Break

If you feel you need a short break, you can take a time-out for anywhere from 24 hours to 30 days. During this time your account will be temporarily suspended. When the time-out ends, you can return as normal.

Self-Exclusion

If you feel you need a longer break, you can close your account for an extended period through self-exclusion. Your account cannot be reopened before the period ends — this is a firm protective measure.

Reality Check

A notification will appear at set intervals to let you know how long you have been playing and how much you have spent. This reminder keeps you aware and encourages you to take a break when needed.

Set a Loss Limit

Set a specific loss limit that you are comfortable staying within. Once you reach that limit the system will automatically alert you, so you do not lose more than intended.

24/7 Bengali Support

Our support team is available in Bengali via live chat 24 hours a day, 7 days a week. If you feel gambling is becoming a problem, do not hesitate to contact us — we are always ready to help.

Recognise the Warning Signs

If you notice any of the signs below, betting may be becoming a problem for you. Being aware in time is very important.

  • You are spending more than your set budget and finding it hard to stop.
  • You are developing a tendency to bet more money to chase your losses.
  • Important responsibilities toward family, friends, or work are being neglected because of betting.
  • You are in a situation where you are taking loans or breaking into savings to play.
  • You feel restless, anxious, or depressed when you are not playing.
  • You are hiding the amount you bet or the time you spend betting from family or loved ones.
  • Betting is being seen as a source of income or a solution to everyday problems.

If any one of the above signs appears, contact us immediately via live chat or activate self-exclusion on your account.

How to Use the Tools

The responsible gaming tools on xb99 are easy to use. Follow the steps below.

01

Access Your Account

Log in to your xb99 account and go to the "Account Settings" section.

02

Responsible Gaming Menu

Find the "Responsible Gaming" tab.

03

Choose the Tool You Need

Set whichever you need — deposit limit, time-out, loss limit, or self-exclusion.

04

Get Support

If you have any difficulty, speak to us directly in Bengali via our 24/7 live chat. We will help you.

21+

For Adults Only

The xb99 platform is only for persons aged 21 and above. Minors are completely prohibited from creating an account or participating in any gaming activity. We verify the age of every account. If you suspect a minor is using your device, please keep your account password secure and contact us.

Support and Contact

Do not hesitate to contact us for any questions or issues related to responsible gaming.

24/7 Live Chat

Our Bengali live chat support is active 24 hours a day. Come to live chat directly for advice on responsible gaming, setting account limits, or self-exclusion.

Email Support

For any responsible gaming requests or questions, write to us at: [email protected]

xb99's Commitment

We are here for you

Every player's age is verified — no one under 21 can open an account.
Deposit limits, loss limits, session limits, and self-exclusion are always available to you.
Our SSL encryption and secure payment system keep your financial information protected.
24/7 Bengali live chat support is provided for any responsible gaming related matter.
Promotional advertising is not directed at minors or vulnerable individuals.
Our game engine is independently verified to ensure fair play.

Frequently Asked Questions (FAQ)

Answers to common player questions about responsible gaming.

After logging in to your account, go to "Account Settings" and find the "Responsible Gaming" section. There you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period. The minimum deposit on xb99 is ৳500.

Self-exclusion is a serious step and your account cannot be reactivated before the set period ends. Once the period is over, you will need to contact us again and, after some additional verification, your account may be reinstated. This delay is intentional — it is there to protect you.

A time-out is a short-term break (24 hours to 30 days) — your account is temporarily suspended and reopens automatically when the period ends. Self-exclusion is a longer-term measure that does not lift automatically even after the period ends; you must actively request reinstatement.

First, speak with them openly and listen without judgment. Encourage them to seek professional help. You can also email the xb99 support team at [email protected] — we can take the necessary steps regarding that account.

No, not under any circumstances. xb99 is only for persons aged 21 and above. Age is verified during account registration and additional identity verification may be requested if needed. If you suspect a minor is playing, please notify us immediately.

No. Online betting and casino gaming are purely entertainment activities. The outcome of any game is entirely random and there is no strategy that guarantees a win. Only bet money that, if lost, will have no negative impact on your financial situation.

Enjoy the Best Games on xb99 Safely

Enjoy betting responsibly. Cricket, slots, live casino — all categories are waiting for you. Read our FAQ or get direct support for any questions.

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