xb99 Terms and Conditions

1 General Provisions

xb99 is an online entertainment platform that provides casino games, sports betting, and other gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between xb99 and each registered member of the platform ("User").

These Terms are governed by the applicable laws of the People's Republic of Bangladesh. Our Privacy Policy, Responsible Gaming Policy, and the specific rules of each game are considered an integral part of these Terms.

• These Terms are drafted in Bengali and the Bengali version is authoritative.
• xb99 reserves the right to amend these Terms at any time without prior notice.
• Continued use of the platform after amended Terms are published will be considered acceptance of the new Terms.
• If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will remain in effect.

2 Account Registration and Eligibility

To open an account on xb99 and use its services, the following eligibility requirements must be met:

• The user must be 21 years of age or older.
• The user must complete registration with fully truthful and accurate information.
• Each individual may open only one account — creating multiple accounts is strictly prohibited.
• The name, address, mobile number, and email provided at registration must be accurate and up to date.
• Users must register under their own name — registration on behalf of another person or under a false identity is prohibited.
• Registration from any country or region where online gaming is legally prohibited is not permitted.

3 Account Security and Verification

It is your own responsibility to ensure the security of your xb99 account. Please follow the guidelines below to protect your account:

• Always keep your password confidential — do not share it with anyone.
• Log out of your account after each login session, especially on shared devices.
• If you suspect unauthorized access to your account, notify xb99 Support immediately.
• To prevent account misuse, xb99 may conduct a KYC (Know Your Customer) verification process at any time.

Before a withdrawal, xb99 may request submission of a National ID card, passport, or other official document for identity verification. The withdrawal process may be put on hold until verification is complete. xb99 uses SSL encryption to ensure account security.

4 Deposit and Withdrawal Policy

The following policies apply to financial transactions on xb99:

• Minimum deposit amount: ৳500 (per method).
• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: usually within 1 hour.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

For both deposits and withdrawals, transactions must be made using a payment account registered in the user's own name. Transactions through a third party or under a different name are not permitted. xb99 reserves the right to hold any suspicious transaction pending verification.

5 Bonus and Promotion Terms

xb99 bonuses and promotional offers are provided under specific conditions. By accepting a bonus, you agree to these terms:

• Welcome Bonus: 100% match bonus on the first deposit, up to ৳10,000. The wagering requirement for this bonus is 10x (ten times).
• The total amount including the bonus cannot be withdrawn until the specified wagering requirement has been completed.
• Which games count toward wagering will be stated in the detailed description of each offer.
• If the wagering requirement is not met within the specified time from the date the bonus is received, the bonus balance will be forfeited.
• Each user may claim each promotion only once.
• Multiple individuals from the same household, address, or IP address may not claim the same promotion.
• xb99 reserves the right to modify or cancel any bonus offer without prior notice.

6 Betting and Gaming Rules

Before playing games or placing bets on xb99, the following general rules must be understood:

• A bet that has been confirmed cannot be changed or cancelled.
• If a game is interrupted mid-session due to a technical error or disconnection, the outcome will be determined according to xb99's rules.
• A game result is considered final only after it has been reflected in the account.
• For sports betting, official scores and results will apply.
• xb99 reserves the right to void winnings of an unusual amount arising from a software or game provider error.
• The specific rules for each game are available within the game interface and apply as additional terms.

In live casino games, the dealer's decision is considered final. For sports and cricket betting, results for BPL, IPL, T20, or ICC tournaments will be evaluated according to official announcements.

7 Prohibited Activities

The following activities are strictly prohibited on the xb99 platform and engaging in any of them will result in immediate account closure:

• Money laundering or conducting any illegal financial activity.
• Using bots, automated software, or artificial intelligence to play games.
• Attempting to hack the system, exploit bugs, or gain an unfair advantage.
• Creating multiple accounts to claim bonuses repeatedly.
• Harassing other users or attempting to undermine the standards of the platform.
• Allowing a third party to use your account or selling your account.
• Using xb99's copyrighted content without permission.
• Using the platform for any illegal purpose.

xb99 uses automated monitoring systems to detect the above violations. If suspicious activity is identified, the account may be temporarily suspended pending investigation.

8 Limitation of Liability

xb99 accepts no liability in the following circumstances:

• Any financial loss caused by the user's own negligence or error.
• Disruptions caused by the failure of third-party software or services.
• Losses resulting from internet connection issues or faults with the user's device.
• Unexpected technical failures entirely beyond xb99's control.
• Losses resulting from unauthorized access by a third party, if the user was negligent in protecting their password.
• Transaction delays or failures caused by the provision of incorrect or outdated personal information.

xb99 always strives to provide a safe and uninterrupted service, however temporary disruptions may occur for technical reasons. In such situations, xb99 will make every effort to restore service as quickly as possible.

9 Account Suspension and Closure

xb99 may temporarily suspend or permanently close an account in the following circumstances:

• If any clause of these terms and conditions is violated.
• If fraudulent activity or suspicious financial transactions are detected.
• If required documents for KYC verification are not submitted.
• Upon instruction from law enforcement or a regulatory authority.
• If the account remains inactive for an extended period.

Users may also request account closure at any time through live chat or email. Before an account is closed, the user will be given the opportunity to withdraw their balance in accordance with applicable rules, unless the balance is being forfeited due to a violation.

10 Privacy and Data Protection

xb99 gives the highest priority to protecting users' personal information. For detailed policies on the collection, storage, and use of information, please visit our Privacy Policy page. The key points are:

• Your personal information is used solely to provide services and ensure security.
• xb99 uses SSL encryption technology to keep all transactions and data secure.
• Information is not sold or transferred to any third party except where required by law.
• Users may request access to, correction of, or deletion of their own information.

11 Responsible Gaming

xb99 considers responsible gaming a core principle. We encourage users to enjoy games in a healthy and controlled environment. For all tools and guidelines related to responsible gaming, please visit our Responsible Gaming page.

• Only those aged 21 or older may play on xb99.
• Users may use deposit limits, session limits, and self-exclusion features.
• If signs of gambling addiction appear, contact the support team immediately.
• Gaming should be done for entertainment — not as a source of income.

12 Dispute Resolution

In the event of any dispute or complaint, please follow the steps below:

1. First, raise the matter with the xb99 support team via live chat or email.
2. The support team will review your complaint as quickly as possible and attempt to provide a resolution.
3. If the matter cannot be resolved at the support level, it will be escalated to senior management.
4. An attempt will be made to resolve the dispute through mediation, with the consent of both parties.

All disputes will be resolved fairly, taking into account the views of both parties. In disputes regarding game outcomes, the logs and records of the relevant game provider will be considered as final evidence.

13 Changes to Terms and Conditions

xb99 reserves the full right to amend, change, or update these terms and conditions at any time. In the event of changes:

• The revised terms and conditions will be published on this page, and the date of the update will be noted at the top of the page.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions.
• If you do not agree to the new terms, please stop using the platform and request to close your account.

The latest version of these terms and conditions will always be available on this page. Previous versions are kept on record and may be provided upon request.

14 Contact and Support

Please contact us for any questions or clarifications regarding these terms and conditions:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our support team operates around the clock according to Bangladesh Standard Time (BST, UTC+6). We give the utmost importance to any questions, complaints, or suggestions you may have.